Help center
Getting your company started, your crew’s first day, and the questions people ask most. Still stuck? Email support@hawkaerie.app.
Getting started: admins
An afternoon at a computer, then your crews are ready.
- Sign in. Use the work email your company’s account was set up with. Aerie emails you a sign-in code.
- Add your team. Settings → Team → Add person: their name, work email and role (Crew, Crew lead or Admin). They’ll get an email to sign in. What each role can do is in the same place.
- Add your clients and properties. Properties → +, with the address so Aerie can place it on the map and find it when a crew is there. Add the client, the house book notes, and gate, door and alarm codes under Access codes.
- Set up your work. Settings → Categories (kinds of work, rates and seasons), Checklists (your walkthrough templates), Route tags and Shops & offices.
- Pick your features. Settings → Features turns the extras on or off for everyone: Projects, Schedule, Billing, Upkeep, Ask Aerie and more.
- Time clock. Settings → Time clock: pay period, overtime, rounding and whether notes are needed.
- QuickBooks (optional). Settings → QuickBooks → Connect, then match your clients, houses and categories to QuickBooks customers and items.
- Plan the first day. Make a few tasks, build a route in the Day planner, and assign it.
Getting started: crews
Five minutes on your phone.
- Install Aerie. On an iPhone, get Hawk Aerie from the App Store. On any other phone, open hawkaerie.app in the browser and add it to the Home Screen (see below).
- Sign in with the work email your office added. Aerie emails you a sign-in code.
- Allow location (to pick the house you’re at), the camera and notifications when Aerie asks.
- Your day opens on the Day planner: today’s stops in order. Tap a stop for its work, codes and directions.
- Capture is the big button: point, shoot, done. Photos go to the house you’re at.
- Clock in from the timer at the top. Switch jobs as you move, take breaks, clock out at the end.
Installing Aerie
- iPhone: the Hawk Aerie app from the App Store. Or, in Safari, Share → Add to Home Screen.
- Android: in Chrome, open hawkaerie.app, then ⋮ → Add to Home screen (or Install app).
- Computer: open hawkaerie.app in Chrome, Edge or Safari. Menu → Install Aerie keeps it in its own window.
Aerie shows these steps for your own phone in Menu → Add to Home Screen.
Common questions
No sign-in code?
Check your spam folder, and make sure it’s the email address your office added. Codes last a few minutes; ask for a new one if it’s been a while.
Photos still uploading?
They go up by themselves whenever there’s signal, even after you close Aerie. The bar at the top shows what’s left.
Working without signal?
Aerie keeps the next few days on your phone. What you do offline is sent, in order, when you’re back in range. Open Aerie once with signal each morning so the copy is fresh.
Wrong property picked?
Aerie guesses from where you are. Tap the property name at the top of the camera to choose another.
No notifications?
iPhone: Settings → Hawk Aerie → Notifications. Android: your browser’s site settings for hawkaerie.app.
Location off?
iPhone: Settings → Hawk Aerie → Location. “While Using the App” is enough; arrival alerts need “Always”.
Someone left the company?
An admin turns them off in Settings → Team. Their access ends at once, and their name stays on the work they did. If they knew gate or alarm codes, consider having them changed.
Deleted something by mistake?
Most things wait 30 days in Settings → Trash, where anyone allowed to delete can restore them.
Can I try it without an account?
Yes: tap Try the demo on the sign-in screen to look around with made-up houses and tasks. The demo stays on your device.
Your account and information
To change your details, see what Aerie keeps about you, or remove your account, ask your company’s admin, or email privacy@hawkaerie.app. The privacy policy says what’s kept and why.