Draft for legal review. This page describes Aerie as it works today; its wording, and the recording notice, await legal review.
AI in Aerie
Last updated November 2, 2026
In short: Aerie’s AI features are optional and ask before they send anything. They go to Anthropic (Claude) and, for voice transcription, Cloudflare (Workers AI), whose terms don’t let them train on it. Gate and alarm codes are never sent. What the AI writes can be wrong, so a person checks it before it’s used.
What the AI features do
- Read with AI: turns an inspection report (pasted text or a PDF) into tasks to check.
- Tasks from a log: suggests tasks at the right houses from what the team wrote, without duplicates.
- Write with AI: turns a crew’s quick time note into clean invoice wording.
- Link with AI: matches your clients, houses and kinds of work to your QuickBooks customers and items.
- Ask Aerie: answers questions about the work and, after you OK each change, makes it.
- Aerie Notes: writes out voice notes and recordings, summarises them and suggests tasks. A recording is private to the person who made it unless they share it with people on their team, and only they can play its audio (or an AI Video’s video).
Nothing an AI feature suggests is added, sent to a client or sent to QuickBooks until a person chooses to.
What’s sent, and to whom
| Provider | Used for | What it receives |
|---|---|---|
| Anthropic (Claude) | Every feature above except writing out audio | The text you’re working on and the records the request needs: tasks, notes, logs, transcripts, property and client names and addresses, client contacts, house notes, team names and, for those who manage time, time records |
| Cloudflare (Workers AI) | Writing out voice notes and recordings (speech to text), with Deepgram’s Nova-3 or OpenAI’s open Whisper model, run on Cloudflare’s own servers | The audio, and your property, client and team names |
Never sent: gate, door and alarm codes, and keys. Aerie removes codes from text before an AI feature sees it.
No training on your data
- Anthropic: Aerie uses Anthropic’s API under its Commercial Terms of Service, which say “Anthropic may not train models on Customer Content from Services.” Anthropic deletes API inputs and outputs within 30 days, or keeps them up to 2 years if they’re flagged in a safety review. (Anthropic Commercial Terms, effective June 17, 2025, and Anthropic’s retention article, both read October 30, 2026.)
- Cloudflare: speech to text runs on Cloudflare Workers AI, whose terms say “Cloudflare does not use Customer Content processed by Workers AI to train AI models,” nor does it train the other companies’ models it runs (Nova-3 and Whisper). A request’s audio is processed only as long as needed and isn’t kept afterwards; Aerie doesn’t turn on any Workers AI logging. Neither Deepgram nor OpenAI receives it. (Cloudflare: Workers AI data usage, updated October 16, 2026, read November 2, 2026.)
Asking first, and turning it off
- Before you use an AI feature, Aerie says what it will send and to whom, and asks. You can withdraw that in Settings.
- A company’s admin can turn the AI helpers, Ask Aerie and Aerie Notes off in Settings → Features. With them off, nothing is sent to an AI provider.
- Each company has a monthly AI allowance. When it’s used up, the AI features pause until the next month; ask your company’s admin.
Recordings
- Aerie records only when you press record, and shows it’s recording until you stop.
- Recording a conversation starts by telling everyone they’re being recorded, and Aerie keeps that announcement at the start of the audio. Some states require everyone’s consent; follow the law where you are.
- Audio is deleted 30 days after it’s recorded; the transcript stays with your company’s records. Aerie doesn’t identify people by their voice.
Check what the AI writes
AI can be wrong. Factual statements in what the AI features write, such as transcripts, summaries, suggested tasks, invoice wording and answers, may be false, incomplete, misleading or out of date. Check them before relying on them or sending them to anyone. AI isn’t used to decide anyone’s pay, hours or employment.
Your own Claude or ChatGPT
If your company allows it, you can connect your own Claude or ChatGPT account to Aerie. That app then reads and changes what your company lets it, as you, and what it reads is kept with your account there under its terms. It never gets access codes. Disconnect it any time in Settings → Connected apps.
Questions: privacy@hawkaerie.app. See also the privacy policy and subprocessors.