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Terms of Service

Last updated October 30, 2026

These terms are an agreement between Porter Solutions LLC, an Idaho limited liability company (“we”, “us”), and the business that uses Hawk Aerie (“Customer”, “you”). By creating a company account, using Aerie for your company, or signing an order that refers to these terms, you agree to them on behalf of that business, and you confirm you have the authority to do so.

1. Definitions

• Aerie or the Service: the Hawk Aerie web app, the Hawk Aerie iPhone app, their features, and the help we give.
• Users: the people you allow to sign in to your company’s account: your employees and others working for you.
• Customer Data: everything you and your Users put into Aerie (tasks, photos, videos, recordings, notes, time records, client and property information) and what Aerie makes from it for you.
• Order: the plan, number of Users, billing period and fees you choose on our website, in an order form or in an invoice from us.
• Outputs: text, transcripts, summaries, suggested tasks and other content produced by Aerie’s AI features.

2. Business use only

Aerie is offered only to businesses and other organizations, for use by their own Users in their work. It isn’t offered to consumers, or to individuals or families for personal use. Each account must be in the name of a business, and the business is responsible for its Users and for everything done under its account.

3. Your account and your Users

• You choose who is a User and what each can do. Keep your Users’ list current and remove people who leave.
• Users sign in with their own work email; sign-ins must not be shared.
• Tell us promptly at support@hawkaerie.app if you believe an account has been misused.
• You’re responsible for telling your Users about Aerie as the law requires where they work, including that the time clock records location unless you turn that off, and that Aerie can record sound and conversations.

4. Using Aerie

You and your Users must follow the Acceptable Use Policy, which is part of these terms. In particular, you must have the right to put Customer Data into Aerie (including photos inside clients’ homes, access codes and recordings) and must follow the laws that apply to collecting it, such as recording-consent laws.

5. Fees and payment

• You pay the fees in your Order, in US dollars, in advance for each billing period (monthly or yearly), by the payment method in your Order. Fees don’t include taxes; you pay any sales, use or similar taxes that apply, other than taxes on our income.
• If we offer a period of free use, it ends on the date we tell you. If no plan is chosen by then, your account is paused, and Section 10 applies to your data.
• Fees are based on the number of Users in your Order. Adding Users is charged for the rest of the current period; removing them lowers the next period’s fees. Except where these terms say otherwise, fees already paid aren’t refunded.
• If a payment fails, we’ll tell you and retry. If it’s still unpaid 14 days after we tell you, we may limit your account to reading and downloading, and after a further 30 days pause it. We never delete Customer Data because of a missed payment without the notice in Section 10.
• We may change our fees for a later billing period by telling you at least 30 days before it starts.

6. Your data

• You own Customer Data. You give us the right to host, copy, transmit and process it only to provide, secure and support Aerie for you, and as the law requires.
• We handle personal information in Customer Data as your service provider, under our Data Processing Addendum, which is part of these terms, and as described in our Privacy Policy.
• We don’t sell Customer Data, use it for advertising, use one customer’s data for another, or let the AI services Aerie uses train on it.
• We may use information about how Aerie is used, with no Customer Data content and not identifying you or your Users, to run and improve Aerie.
• An admin can download your Customer Data at any time from Settings → Backups & data.

7. AI features

• Aerie’s AI features (the AI helpers, Ask Aerie and Aerie Notes) are optional. A company admin can turn them off. While they’re on, the information they work on is sent to the AI providers named on our AI page and subprocessors page.
• Outputs can be wrong. Factual statements in Outputs, such as transcripts, summaries, suggested tasks, invoice wording and answers, may be false, incomplete, misleading or out of date. You and your Users must check Outputs before relying on them or sending them to anyone, and you must tell your Users this. Aerie never sends an Output to a client or to QuickBooks without a person choosing to.
• Don’t use the AI features to make decisions about a person’s pay, hours, discipline or employment without a person reviewing the decision.
• Each plan includes a monthly AI allowance. When it’s used up, the AI features pause until the next month.

8. Services from others

Aerie works with services you choose to connect, such as QuickBooks, CompanyCam, calendar apps, and Claude or ChatGPT accounts your Users connect. Those services are provided by others under their own terms; we aren’t responsible for them. When you connect one, you tell us to send it the Customer Data the connection needs. Anything that creates invoices in QuickBooks creates drafts only, for a person to review.

9. Our responsibilities

• We’ll provide Aerie as described on our website, use reasonable measures to keep Customer Data secure (described on our security page and in the Data Processing Addendum), and keep backups.
• We’ll tell you without undue delay, and in any case within 72 hours, after we confirm a security breach affecting your Customer Data, and work with you on what follows.
• We may improve and change Aerie. We won’t remove a core feature you rely on (capture, tasks, properties, routes, time clock, the Logbook, data download) without telling you at least 30 days before.
• We aim to keep Aerie available at all times but don’t promise a particular uptime. Planned maintenance is done outside US working hours where we can.

10. Term, cancelling and your data afterwards

• These terms last as long as you use Aerie. Your Order renews for the same billing period unless you cancel before it renews. You can cancel any time; it takes effect at the end of the period you’ve paid for.
• We may end these terms on 30 days’ notice, or at once if you seriously break them (for example by using Aerie unlawfully or not paying after the notice in Section 5) and don’t fix it within 14 days of our notice, where it can be fixed.
• Export window: for 30 days after your account ends, an admin can still sign in to download Customer Data, or ask us for a copy. After that we delete Customer Data from Aerie. Encrypted backup copies expire within a year, and we keep them only until then.
• Sections 6, 10, 12, 13, 14 and 16 continue after these terms end.

11. Suspension

We may suspend a User or an account if it’s needed to stop a security threat, serious misuse, or a breach of the Acceptable Use Policy that harms others. We’ll tell you, limit the suspension to what’s needed, and lift it once the problem is fixed.

12. Warranties and disclaimer

Each of us confirms it has the right to enter into these terms. Apart from the commitments in these terms, Aerie is provided “as is” and “as available”. To the extent the law allows, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and that Aerie will be uninterrupted or error-free. Aerie is a tool for your business; it doesn’t replace your judgment about safety, property care, payroll, billing or the law. In particular, payroll and overtime calculations, time records and invoices must be checked by you before you use them.

13. Limitation of liability

• Neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or goodwill, even if told they might happen.
• Each party’s total liability arising from these terms or Aerie is limited to the fees you paid us for Aerie in the 12 months before the event giving rise to the claim (or, if you haven’t paid anything, one hundred US dollars).
• These limits don’t apply to your payment obligations, to either party’s indemnity obligations, or to liability that can’t be limited by law, such as for fraud or wilful misconduct.

14. Indemnity

You’ll defend us against claims by third parties arising from Customer Data, from how you or your Users use Aerie in breach of these terms or the law (including recording and employment laws), and from your dealings with your clients, and pay the resulting costs and damages. We’ll defend you against third-party claims that Aerie, as we provide it, infringes their intellectual property, and pay the resulting costs and damages; if that happens we may change Aerie so it doesn’t infringe or end your use and refund prepaid fees for the unused period. Each party must tell the other promptly about a claim and let it control the defence.

15. Our intellectual property and feedback

We and our licensors own Aerie, including its software, design and the Hawk Aerie name. These terms give you the right to use Aerie for your business during your Order; they don’t transfer ownership. Don’t copy, resell, reverse engineer or build a competing product from Aerie, except where the law allows despite this. If you send us suggestions, we may use them without obligation. Open-source parts of Aerie are under their own licences, listed at hawkaerie.app/licenses.txt.

16. Governing law and disputes

These terms are governed by the laws of the State of Idaho, without regard to its conflict-of-laws rules. Before bringing a claim, each party will try in good faith for 30 days to resolve the dispute by talking. Any lawsuit must be brought in the state or federal courts located in Idaho, and each party agrees to their jurisdiction. Either party may seek an injunction in any court to protect its intellectual property or confidential information.

17. The iPhone app

The Hawk Aerie iPhone app is licensed, not sold, to you and your Users under these terms. These terms are between you and us, not Apple; Apple isn’t responsible for the app or its content. Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to a warranty that applies, you may tell Apple, and Apple will refund the app’s purchase price, if any; to the extent the law allows, Apple has no other warranty obligation for it. Apple isn’t responsible for claims relating to the app, including product liability claims, claims that it fails to meet a legal or regulatory requirement, and consumer protection or privacy claims; we are responsible for those as these terms describe. If a third party claims the app infringes its intellectual property, we, not Apple, are responsible for the investigation, defence, settlement and discharge of that claim. You confirm that you and your Users aren’t in a country under a US government embargo or designated as a “terrorist supporting” country, and aren’t on a US government list of prohibited or restricted parties. Users must also follow the terms of the App Store and of any other service they use with the app. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it against you.

18. General

• Changes to these terms: we may update these terms by posting the new version here and telling your admins at least 30 days before it takes effect. If you don’t agree, you may cancel before then and we’ll refund prepaid fees for the unused period.
• Notices: we send notices to your account’s admins by email. Send notices to us at hello@hawkaerie.app.
• Assignment: neither party may transfer these terms without the other’s consent, except to a successor of its business; we may also use the service providers on our subprocessors page.
• Events beyond control: neither party is responsible for failures caused by events beyond its reasonable control (other than payment obligations).
• Whole agreement: these terms, the Acceptable Use Policy, the Data Processing Addendum and your Order are the whole agreement between us about Aerie. A signed order form overrides these terms where they conflict. If a part is found unenforceable, the rest stays in effect. Not enforcing a part isn’t a waiver.
• Independent parties: nothing here makes either party the other’s partner, agent or employer.

Contact

Porter Solutions LLC, Idaho. hello@hawkaerie.app.