Draft for legal review. This policy is not yet in effect.

Acceptable Use Policy

Last updated October 30, 2026

This policy is part of the Terms of Service. It applies to every business that uses Hawk Aerie and to everyone who signs in to it. If someone breaks it, we may remove the content or suspend the account involved, as the terms describe.

Use Aerie for lawful work

• Use Aerie for your company’s business, and follow the laws that apply where you and your crews work.
• Put in only what you have the right to: your company’s records, and photos, recordings and information you’re allowed to collect for the work.

Recording and photos

• Record a conversation only with the consent the law requires where you are. Many states require everyone’s consent. Aerie’s conversation mode starts with an announcement for this reason; don’t skip or hide it.
• Don’t record or photograph people where they expect privacy (bathrooms, bedrooms in use), or anyone who has asked you not to, except as the law allows.
• Photograph clients’ homes only as your work for them requires.

Access codes and clients’ information

• Look at gate, door and alarm codes only when you need them for the work. Every view is logged.
• Don’t copy codes, client details or photos out of Aerie for any other purpose, or share them with anyone who doesn’t need them for the work.

Don’t

• Use Aerie to harass, threaten, discriminate against or track anyone, or to monitor employees beyond what the law allows and you’ve told them about.
• Upload anything unlawful, infringing, or containing malware.
• Try to get into another company’s data, someone else’s account, or parts of Aerie you’re not allowed to use, or test Aerie’s security without our written permission (to report a problem, email support@hawkaerie.app).
• Overload or disrupt Aerie, or use bots or scripts against it, other than through the connections Aerie offers (such as connected Claude or ChatGPT accounts) within their limits.
• Share your sign-in, or let someone who has left your company keep using it.
• Resell Aerie, or use it to build a competing product.
• Use the AI features to make decisions about a person’s pay, hours, discipline or employment without a person reviewing them, or for anything the AI provider’s own usage policies forbid.

Reporting

Report misuse to support@hawkaerie.app. In Aerie, a comment can be reported to the company’s admins from its menu.