Support

Aerie is a work app for property care and trade crews and their office: tasks, properties, photos and video, the day’s route, the time clock and the Logbook.

Get Aerie for your company

We set up each company’s Aerie for them, outside the app. Email hello@hawkaerie.app with your company’s name, what you do, and about how many people are on your team, and we’ll get back to you. Each company’s information is kept separate: only its own people see it.

Getting in

• Your office adds you to your company’s team. Then sign in with your work email: Aerie emails you a sign-in code.
• No code? Check your spam folder, and make sure it’s the email address your office added.
• Just looking? Tap Try the demo on the sign-in screen to look around with made-up properties and tasks. The demo stays on your phone.

Your first day

• Aerie opens on the Day planner: today’s stops in order. Tap a stop for its work, codes and directions.
• Capture takes photos and video and files them to the house you’re at.
• Clock in from the timer at the top; switch jobs as you move, and clock out at the end of the day.

Common questions

• Photos still uploading? They go up by themselves whenever there’s signal, even after you close Aerie. The bar above the tabs shows what’s left.
• Working without signal? Aerie keeps the next few days on your phone. What you do offline is sent when you’re back in range.
• Wrong property picked? Aerie guesses from where you are. Tap the property name at the top of the camera to choose another.
• No notifications? iPhone Settings → Hawk Aerie → Notifications.
• Location off? iPhone Settings → Hawk Aerie → Location. “While Using the App” is enough; arrival alerts need “Always”.
• Deleted something by mistake? Most things wait 30 days in the Trash, where your admin can restore them.

Your account and information

Delete your account: in Aerie, open the Menu, tap your name, then Delete my account. You’re signed out at once, and your account is deleted within 7 days (your company’s admin can finish it sooner). Your company keeps your time cards, which employers must keep for 2 to 3 years, and the work you did for it, with your name on it.

To change your details or see what Aerie keeps about you, ask your company’s office, or email privacy@hawkaerie.app. See the privacy policy for what’s kept and why, and the terms your company agreed to.